At BITAK HEALTHCARE, we value your feedback and are committed to providing high-quality care. If you have a complaint regarding our services, we encourage you to follow the procedure outlined below to ensure your concerns are addressed promptly and effectively.

Step 1: How to Submit a Complaint
You can submit your complaint in the following ways:

In Writing: Please send a detailed letter outlining your complaint to our office address:

Mills House Mills Way, Boscombe Down Business Park, Amesbury, Wiltshire
SP4 7RX
OR
Email: You may also email us using this form

Step 2: Information to Include :
When submitting your complaint, please provide the following information:

Your name and contact details.
A clear description of the issue you are experiencing.
Any relevant dates or times related to the incident.
The names of any staff members involved (if applicable).
Any supporting documents or evidence that may assist in resolving your complaint.

Step 3: Acknowledgment of Your Complaint
Upon receiving your complaint, BITAK HEALTHCARE will acknowledge it within 3 working days. This acknowledgment will confirm that we have received your complaint and outline the next steps in the process.

Step 4: Investigation Process
Our management team will investigate your complaint thoroughly. We aim to resolve all complaints within 10 working days. During this time, we may contact you for further information or clarification regarding your concerns.